Posted on May 5, 2026 by Katelyn Juarez
Supporting Global Learners
Gloria Diaz Franco
Gloria Diaz Franco, originally from Puebla, Mexico, returned to higher education after raising her family and has built an impressive academic path since then. She earned her bachelor’s degree in accounting and an MBA in Mexico before joining The University of Texas at San Antonio, where she supports international students at the English Language Center on campus. This semester, she will graduate with a master’s in Teaching English as a Second Language, marking an important milestone in her continued commitment to education and student success.
Why did you choose The University of Texas at San Antonio?
My family and I have a long connection to San Antonio, and we felt drawn back to the city. I found the university to be a community centered university where faculty and staff are supportive and welcoming. Those qualities, along with strong programs for international students and connections to the local community, made this the right place for me to continue my studies.
How has your background influenced your work?
Growing up and studying in Mexico, then returning to higher education later in life, has given me a broad perspective on different educational systems and learner needs. Being bilingual and having learned additional languages myself helps me empathize with international students. My background in business and accounting also influences my organizational approach to teaching and curriculum design.
What is your role at the UT San Antonio English Language Center and what do you enjoy about it?
I tutor students across listening, reading, pronunciation, presentation skills and test taking. I design and lead workshops on topics such as reading comprehension and TOEFL (Test of English as a Foreign Language) strategies. I also co-teach classes and step in for instructors when needed. I enjoy supporting students from different countries because helping them gain English proficiency opens opportunities for their academic and professional goals.
What motivated you to pursue a master's in teaching English as a second language?
Working with international students at the university’s English Language Center showed me the challenges learners face when adapting to a new language and culture. My own language learning experiences and a mindfulness certification I completed during the pandemic inspired me to explore how stress and wellbeing affect language acquisition. Those interests led me to pursue a master’s and PhD.
What is next for you after graduation?
Starting this fall, I will begin the PhD program in Culture, Literacy, and Language in the College of Education and Human Development Department of Bicultural-Bilingual Studies. I plan to continue teaching international students and I am interested in working with young children. I hope to apply research from my PhD to classroom practices that are more accessible, reduce stress and improve language learning outcomes for international students.
— Katelyn Juarez
